Bolt has permanently banned a female taxi driver who insulted Ukrainian women in Milan

The Bolt taxi service has permanently banned a Russian-speaking female driver from its app after she insulted and used foul language towards Ukrainian female passengers in Milan. This was reported by representatives of Bolt. “The safety of all users is our absolute priority. The behaviour shown in the video is unacceptable and incompatible with Bolt’s standards. We take reports of discriminatory and hateful behaviour extremely seriously and investigate every such case thoroughly,” the company stated.

As a reminder, a high-profile incident took place in Milan a few days ago. After the journey had ended, a Russian-speaking female taxi driver began to insult two Ukrainian women, using foul language and xenophobic remarks. In particular, she shouted offensive phrases such as “sluts” and “immigrants”, and displayed openly aggressive behaviour.

A video of the altercation quickly went viral on social media and caused a widespread public outcry. Anna Danylyuk, who had previously spoken about the incident on social media, confirmed that the company had informed her of the results of their investigation, reimbursed her travel expenses and offered her discount codes for future orders. She added that they had not reported the driver’s behaviour to the police because her “time in Milan was limited”.